Last Updated: 29 August 2022
Table of Contents
Click on one of the links below to jump to the listed section:
- When this Policy Does and Doesn’t Apply
- Information We Collect
- How We Use the Information We Collect
- How We Share the Information We Collect
- Opting Out of Certain Emails and Status Alerts
- How We Use Web Analytics Services
- Do Not Track Signals
- California Notice
- Protecting Your Information
- Contact Us
1. When this Policy Does and Doesn’t Apply
1.1 What this Policy Covers
This Policy applies to https://tesseradata.com/ (the “Site”), regardless of how you access it. Through the Site, Tessera may provide information services as a service provider to other businesses, as more fully described elsewhere on the Site (“Services”).
These Services may involve certain personal information, along with other types of information we receive from other sources. By “personal information,” we mean any information that identifies you, such as your first and last name, business address, email address, and telephone number.
1.2 Whom this Policy Covers
The information we collect depends on the type of relationship you have with Tessera. We intend to collect personal information from only visitors with the following relationships with us:
- “Current Business Customers” are representatives of businesses that are receiving Tessera’s Services under a contract with us on or after the “Last Updated” date.
- “Prospective Business Customers” are representatives of businesses that, on or after the “Last Updated” date, might want to engage us for our Services.
- “Business Visitors” are representatives of businesses who choose to visit our Site but aren’t necessarily Current Business Customers or Prospective Business Customers.
If you aren’t a Current Business Customer, Prospective Business Customer, or Business Visitor, do not submit any of your personal information to us through the Site.
1.3 Whom and What this Policy Doesn’t Cover
This Policy doesn’t apply to the following:
- California Consumers. We don’t intend to collect or otherwise process personal information about California residents under the California Consumer Privacy Act (“CCPA”). When we say “process,” we mean collecting, using, sharing, or performing similar actions on information. If you reside in California, do not submit any of your personal information through the Site unless you’re acting as a corporate representative of one of our Current Business Customers, Prospective Business Customers, or Business Visitors. For more information about California privacy rights, see the “California Notice.”
- Tessera as a Service Provider or Processor. This Policy doesn’t apply when Tessera is acting as a “service provider” or a “processor” that processes personal information only in accordance with a Current Business Customer’s instructions. Please review the relevant Current Business Customer’s policy to learn more about its practices, including its use of service providers like Tessera.
- Links to Other Websites. Although we might provide links to unaffiliated websites, this Policy doesn’t apply to your use of those sites. If you follow links to such sites, you should review their privacy policies since they might be different from this Policy. Tessera isn’t responsible for unaffiliated sites’ privacy or data security practices or policies.
2. Information We Collect
We may collect the below types of information when you use our Site or Services.
2.1 Information We Collect from Current Business Customers
2.1.1 Login Information
To get started with Tessera’s Services, Current Business Customers will work with one of our account representatives to set up an account. As part of that process, Business Customers must create unique usernames and passwords, which they have to enter each time they use our Services through this Site. Tessera collects these login credentials.
2.1.2 Service Information
To receive certain Services, our Current Business Customers might provide us with other people’s personal information, such as first and last name, driver’s license number, date of birth, and social security number (“Service Information”). We process Service Information only to fulfill our obligations under service provider agreements or similar contracts with our Current Business Customers.
In receiving our Services under those agreements, our Current Business Customers are responsible for ensuring they’re legally allowed to give us Service Information. For instance, Current Business Customers are responsible for getting any necessary consents or otherwise having a lawful purpose that would allow them to share Service Information with us.
2.2 Information Collected from Those Interested in Tessera’s Services
Our Site contains forms and other features Current Business Customers, Prospective Business Customers, and Business Visitors can use to request more information about our Services or news involving Tessera and its industry. They can request this information on the following places on the Site:
- Contact Us Page
On the Site’s Contact Us page, we include forms for Current Business Customers, Prospective Business Customers, and Business Visitors to request more information about our Services. These forms ask for first and last name, company name, and email address.
Our homepage lets Business Visitors sign up for our email newsletter. To start getting our newsletter, Business Visitors must enter their email address into the designated field.
- Frequently Asked Questions
As a feature intended solely for our Current Business Customers, Prospective Business Customers, and Business Visitors, we provide a Frequently Asked Question page to answer common questions they might have about the Site or our Services. If you’re one of these entities and the content on this page doesn’t clear up any questions you have, you can get more help by sending us your questions and business contact information through that page’s contact form. That form asks for your first and last name and email address.
- Resources Library
We offer our Current Business Customers, Prospective Business Customers, and Business Visitors informational material, such as blog posts and downloadable brochures, in our resource library. These materials cover topics involving our Services and Site. To send you this information, we ask for your first and last name, company name, and email.
- Status Alerts
As a feature intended exclusively for our Current Business Customers, we allow them to sign up for alerts when any of our Services, software systems, or information sources have an outage or performance issues. If you are one of those entities and would like to sign up, you must enter certain personal information into designated fields on our status page. The kind of personal information you’ll need to provide depends on how you want to receive our alerts, such as by email, Slack, webhook, or Really Simple Syndication (RSS) feed. So, for example, if you wanted to get only email status alerts, you’d have to provide us with your email.We send you our status alerts through Atlassian, which may be able to access personal information collected when you signed up for these alerts. We don’t have any control over Atlassian or how it processes this information. Click here for more information about Atlassian’s privacy and data security practices.
- New Features
Because of Tessera’s constant drive for innovation, we occasionally might add new features to the Site after the “Last Updated” date. We may use these features to offer you new ways to learn about our Services and connect with us. We might accomplish these tasks by, for example, launching marketing campaigns on the Site about developments at Tessera. Contacting you about these topics, though, may require you to provide us with basic business contact information, such as your first and last name, business name, email, and phone number.
We intend that only corporate representatives of our Current Business Customers, Prospective Business Customers, any Business Visitors may contact us through our online forms, sign up for our newsletter, sign up for our status alerts, or use any new feature on the Site to contact us. If you aren’t a corporate representative of those entities, do not submit your personal information to us through our online forms, sign up for our newsletter, sign up for our status alerts, or use new features on the Site.
2.3 Information We Collect from Information Sources
As part of our Services to Current Business Customers, we may collect information from these sources (“Outside Information”):
- Publicly Available Information. We may collect information made lawfully available from governmental agencies, such as court systems, department of corrections, sheriff’s offices, and similar entities. We also may collect information from newspaper websites and other widely distributed media.
- Departments of Motor Vehicles. We may collect motor vehicle records from state departments of motor vehicles or governmental agencies that perform similar functions, such as certain states’ departments of transportation, departments of licensing, and departments of public safety.
- Data Vendors. We may collect certain records, such as publicly available bankruptcy and tax lien records, from private data vendors.
2.4 Information We Collect through Technology on the Site
To enhance our ability to serve you, we collect certain information through technology whenever you visit our Site (“Log Information”). Log Information includes the following:
- Internet Protocol Addresses
We collect the Internet Protocol address (“IP address”) from which you access the Internet and the website you visited before coming to our Site. An IP address is a unique number linked to the device you use to engage in online activity.
- Browser Information
We collect the type and version of the browser you’re using. A “browser” is a software application that lets you access the Web. Examples of popular browsers include Internet Explorer, Google Chrome, Safari, Edge, or Mozilla Firefox.
- Cookies, Pixel Tags, and Similar Technologies
We don’t combine this information with your personal information.
3. How We Use the Information We Collect
How we use information depends on the kind of relationship you have with us, the Services you’re receiving, your activities on the Site, and our legal obligations. With that in mind, we use information for the below purposes:
- Administering Your Account. We may use personal information and Log Information to create, manage, or improve our Current Business Customers’ accounts. Additionally, we may use this information to send Current Business Customers emails about technical support, billing, compliance, your account, and similar matters (“Transactional Emails”).
- Communicating with You. We may use personal information to communicate with Current Business Customers, Prospective Business Customers, and Business Visitors. For instance, we may use this information to respond to questions you might have about our Site or Services or provide you with Tessera informational materials you requested.
- Providing Our Services. We may use personal information, Service Information, Outside Information, and Log Information to deliver our Services to Current Business Customers. As one of our Services, for instance, we use Outside Information to create our electronic bulk files of criminal records and other publicly available information.
- Improving Our Site and Services. We may use personal information, Service Information, Outside Information, and Log Information to improve our Services. For example, we might analyze what Service Information Current Business Customers are sending us while using our Services so that we can enhance the relevance of Services we provide.
- Maintaining Security. We may use personal information and Log Information to maintain the Site’s and our Service’s security and prevent fraud or abuse.
- Advertising and Marketing. We may use personal information and Log Information for advertising and marketing. For example, we may use information you enter into our online forms to email you newsletters, promotional offers, surveys, polls, and similar marketing communications (“Marketing Emails”).
- Complying with Law. We may use personal information to comply with any applicable procedures, laws, regulations, subpoenas, governmental requests, legal process, or other legal or regulatory requirements.
4. How We Share Your Information
We won’t sell or lease personal information as described in the CCPA or similar laws. We also won’t share your personal information with anyone outside Tessera except in the following circumstances:
- Current Business Customers. To provide our Services, we may share personal information, including Outside Information, with Current Business Customers.
- Legal Issues. We may share personal information to comply with subpoenas, court orders, or other legal requirements. We also may share personal information with our lawyers or other consultants to advise us in legal matters or represent us in ongoing or possible litigation, mediation, arbitration, or other legal proceedings.
- Vendors. We may share personal information and Service Information with our vendors, information sources, service providers, or other partners that provide us with their services. For example, we may supply personal information Business Visitors or Prospective Business Customers give us through our online contact forms to marketing research firms we engage to help us improve and better market our Services. These vendors may use data we provide to them only in accordance with our instructions.
- Emergencies. We may share personal information to address threats to a person or property, violations of this Policy, or actual or threatened illegal activities.
- Co-Branding and Joint Marketing. We may share personal information with companies with whom we have co-branding or joint marketing agreements. These companies may use data we provide to them only in accordance with Tessera’s instructions.
- Affiliates. We may share personal information within Tessera’s family of companies. This includes any new affiliated company that might be added to Tessera’s corporate family after the “Lasted Updated” date.
- Business Transactions. We may share personal information as part of a business transaction, such as a merger or sale of Tessera. Although unlikely, we also may share personal information if we ever engage in certain bankruptcy proceedings.
- With Your Consent. We may share your personal information with people outside Tessera when we’ve received your consent.
5. Opting Out of Certain Emails and Status Alerts
We provide the following opt-out choices for emails discussed in this Policy:
- Transactional Emails. Because we send our Current Business Customers messages about important matters such as billing or compliance, we don’t allow them to opt out of Transactional Emails.
- Marketing Emails. If a Current Business Customer, Prospective Business Customer, or Business Visitor no longer wants to receive Marketing Emails after initiating certain contact with us, it may opt out of these emails within any Marketing Email. So, for instance, if you’re a Business Visitor that signed up for our newsletter but don’t want to receive it anymore, you can click the “unsubscribe” button at the bottom of any of our newsletter emails.
- Status Alerts. You can opt out of our status alerts by following the directions in the status alert you receive or by changing the alert preferences you set when you signed up for this service.
6. How We Use Web Analytics Services
6.1 What Web Analytics Services We Use and Why
We use web analytics services, such as those listed below. These services rely on third-party cookies placed on the Site to generate the following information and supply it to Tessera.
- Google Analytics. We use Google Analytics to help us analyze how Business Visitors use the Site. For instance, Google Analytics compiles reports that tells us what pages of the Site Business Visitors viewed and what features on those pages engaged their interest. Knowing this information helps us improve Business Visitors’ experience on the Site.
- Google Ads. We use Google Ads to log when Business Visitors view specific pages or take specific actions on a website, such as filling out one of our online contact forms. This lets us provide our Business Visitors with Tessera advertisements on someone else’s website sometime after visiting our Site.
- Google Search Console. We use Google Search Console to monitor how the Site appears in Google Search results so we can improve its ranking.
- Marketo. We use Marketo to analyze Business Visitors’ engagement with Marketing Emails they requested.
6.2 Aggregated Data
Except for certain features in Marketo, these web analytics services give us only aggregated, anonymized data, such as the number of people who visited the Site and traffic and demographic patterns. They don’t give us your personal information, and we don’t combine the aggregated, anonymized data with personal information we’ve collected elsewhere. So because these aggregated, anonymized data don’t identify a particular individual, they aren’t considered personal information under this Policy. We may share these aggregated, anonymized data with others outside Tessera, including our vendors that provide us with technical and marketing support.
6.3 Who’s Responsible for These Services’ Privacy Practices
In some cases, you can manage or opt out of individual third-party cookies. To manage your Google Ads cookie settings, click here. To manage your Google Analytics settings, click here.
7. Do Not Track Signals
Your browser settings may allow you to send a Do Not Track signal (“DNT signal”) to websites you visit. A DNT signal is a preference you can select in some browsers to direct websites not to track you. Because the Internet industry hasn’t adopted a DNT standard on the “Last Updated” date, the Site doesn’t respond to DNT signals from your browser.
8. California Notice
8.1 CCPA Exemptions
If you’re a California resident, the CCPA gives you certain rights concerning your personal information. The CCPA, however, generally doesn’t apply to the information Tessera collects, uses, or shares. For example, we process “publicly available information” and other information governed by laws such as the Driver’s Privacy Protection Act (“DPPA”). The CCPA exempts both kinds of information from its coverage.
8.2 Tessera as a Service Provider
To the extent we might process personal information under the CCPA, we typically act as a “service provider” and process that information under service provider agreements with our Current Business Customers. If a Current Business Customer or someone on its behalf shares your personal information with us and you want to exercise your CCPA rights, please ask that Current Business Customer directly about exercising those rights.
8.3 Rights under the CCPA
If you’re a California resident and believe we’ve collected your personal information outside a “service provider” relationship, you may contact us about exercising the following CCPA rights:
- Right to Know. California residents may ask us what categories of personal information we’ve collected about them and whether we’ve disclosed or sold that information for a business purpose over the last 12 months. Here’s where you can find this information:
- For a description of the categories of personal information we’ve collected in the past 12 months, see “Information We Collect.”
- For a description of the categories of personal information we’ve disclosed for a business purpose in the past 12 months, see “How We Share the Information We Collect.” We don’t sell your personal information under the CCPA.
- For a description of the categories of people to whom we’ve disclosed personal information in the past 12 months, see “How We Share the Information We Collect.”
- Access. California residents may ask Tessera to disclose what personal information it collected, used, and disclosed in the past 12 months.
- Deletion. California residents may request the deletion of certain personal information.
- Nondiscrimination. Tessera enforces a strict nondiscrimination policy when you exercise your CCPA rights.
If applicable, Tessera will help you exercise these rights free of charge. If you make a CCPA request, we’ll take steps to verify your identity. But the CCPA might exempt certain personal information from these requests. Examples of such exempted information include personal information processed under the DPPA.
9. Protecting Your Information
We use administrative, technical, and physical measures to protect your information. For instance, we test our system for cybersecurity threats and use data encryption technologies to protect your personal information.
However, no online communication or electronic storage method is completely secure or “hacker proof.” Despite all our efforts, we can’t guarantee the security of any information that you submit to the Site through the Internet or that we electronically store. With that in mind, you should use caution and discretion when determining what information to send us.
We don’t direct our Services to or knowingly collect or solicit personal information from children under 13. If you’re a child under the age of 13, do not share any of your personal information with us. If you believe that a child under the age of 13 may have provided personal information to Tessera, please contact us. If we learn that we have collected personal information from a child under the age of 13, we’ll delete that information as quickly as possible.
Tessera may change this Policy at any time. We will post any changes on this webpage and update the “Last Updated” date at the beginning of this Policy to reflect the date of those changes. We encourage you to review this webpage periodically to stay informed of any changes. If we make material changes to this Policy that expand our rights to use or share your personal information, we’ll provide a prominent notice of such changes and the effective date of the changes before making them. For example, we might include a notice on the Site or email you about the material change.
12. Contact Us
If you have questions about this Policy, please contact us at:
Tessera Data, Inc.
1 Montgomery Street
San Francisco, CA 94104